CABIN CREW BASIC TRAINING

This course is designed for newly-recruited cabin crew, equipping you with the knowledge, skills and attitude to be part of a team of professionals, providing excellent in-flight service to airline passengers.

COURSE SUMMARY

Our programme can be customised to suit full-service and budget airlines. 

Who should attend:

Candidates who have passed their cabin crew recruitment interviews, and need to be trained to perform in-flight service with airlines.

Learning and Teaching Methodology :

● Classroom-based learning

● Skills practice

● Case study and role play

Assessment :

● Test

● Role play for skills assessment

What you will learn:

On completing the training, cabin crew trainees will be able to:

● Embrace the organisation’s service culture

● Turn up in cabin crew uniform, meeting the set grooming standards

● Perform in-flight service, in accordance with SOP

● Manage in-flight customer requests and situations, to achieve a high level of customer service

● Conduct in-flight sales

Topics for 10-day programme:

● Induction

● Grooming

● In-flight Service

● Customer Service

● In-flight Sales

● Crew Resource Management