COURSE SUMMARY

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We offer 3-day, 5-day and 10-day courses.

We can customise curriculum to meet your training needs.

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Who should attend:

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Aviation industry personnel and people with an interest in aviation, aged 18 years and above. 

ICAO Level 4 proficiency is a requirement for:

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• Airline, charter, private and other fixed-wing and helicopter pilots who fly internationally

• Air Traffic Control Officers (ATCOs) and assistants

• Anyone using air-ground voice communications for international air operations

• Cabin crew on international flights, for clear communication in English between passengers and flight crew

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What you will learn:

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This is a sample from the programme for ICAO Level 4 English:  

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• Introduction: The importance of Aviation English 

• Runway Incursions: Civil aviation disasters

• Animal Hazards in Aviation 

• Security in Aviation: Suspicious passengers, unruly passengers, air rage, hijackings and terrorism, and security precautions

• Health: How to handle medical emergencies on board and on ground

• Customer service language: How to communicate effectively with customers 

• Managing customer requests and complaints

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* For more on ICAO English standards, please refer to its rating scale table.